DISPATCH SUPERVISOR
Supervises and coordinates activities of workers engaged in receiving emergency or non-emergency calls, dispatching personnel and equipment, and providing pre-arrival instructions to callers by performing the following duties.
ESSENTIAL JOB FUNCTIONS:
Prepares work schedules to ensure that sufficient shift personnel are available for workload demands.
Reviews dispatch operations to identify technical and operational training needs and recommend operational improvements.
Reviews and recommends modifications to computer-aided dispatch systems.
Assigns duties and examines work for conformance to policies and procedures.
Coordinates emergency calls and relays information and assistance requests involving other law enforcement and firefighting agencies.
Enters, updates, and retrieves information from police computer systems relating to wanted persons, stolen property, vehicle registration, stolen vehicles, and other information.
Tests, inspects, and operates radio, telephone, computer, and other equipment as needed.
Prepares, reviews, and maintains reports, statistics, and records.
Performs the work of subordinate dispatch personnel as needed.
Ability to train newly hired employees.
Meets with committees composed of representatives from fire and police departments, public, and other interested groups to develop, review, and update policies and procedures for the dispatch center.
Contact the Kirby Police Department to apply.
PART TIME DISPATCHER
JOB SUMMARY:
Directs calls for non-emergency and emergency service purposes including police, fire and after-hours calls for other city departments; non-emergency inquires. Employee must be available to work various shifts, including weekends and holidays.
ESSENTIAL JOB FUNCTIONS:
- Receives and records emergency and routine business calls as well as 911 emergency calls.
- Determine if emergency or non emergency situations exist, determine extent and type of assistance needed and dispatch appropriate police and fire units to calls for service.
- Maintain contact with all units on assignment, maintain status and location of police and fire units; while simultaneously entering, updating and retrieving information from a variety of computer systems.
- Refer calls to other agencies or departments as needed.
- Maintain communication, concentration, and decision making ability in life threatening or crisis situations, or when callers are irate, verbally abusive, hysterical, or minimally communicative.
- Handle multiple calls or emergencies simultaneously without losing concentration or judgment.
- Make split second decisions about emergencies based on sound analysis of information obtained and knowledge of emergency procedures.
- Performs related duties and fulfills responsibilities as required.
QUALIFICATIONS:
- Required to have a high school diploma or GED.
- Required to have a valid Texas Driver’s license or ID Card
- Must be able to type 35 words per minute.
- Dispatching experience preferred.
- Ability to be certified by the Texas Department of Public Safety in TCIC/NCIC operations within 6 months of employment.
- Ability to be certified as a Basic Telecommunications Operator by the Texas Commission on Law Enforcement (TCOLE) within six months of employment.
- Applicants must pass an oral interview, extensive background investigation to include criminal history, driving record, and credit/financial history, psychological exam, physical exam and drug screen.
- Bi-lingual skills a plus.
Contact the Kirby Police Department to apply.
PART TIME RECORDS CLERK
JOB SUMMARY:
To perform clerical duties and maintain police records.
EXAMPLES OF WORK:
- Data Entry.
- Record Keeping.
- Answering Phones.
- Maintains customer and vendor relations.
- Maintains familiarity with current law, procedures and policies that affect the area of responsibility.
- May be required to attend classes and seminars related to the work assignment.
- Punctual in arriving for work and begins work effectively.
- Performs related duties and fulfills responsibilities as required.
QUALIFICATIONS:
- Must possess a high school diploma or GED.
- Clerical experience preferred.
- Ability to be certified by the Texas Department of Public Safety in TCIC/NCIC operations within 6 months of employment.
Contact the Kirby Police Department to apply.
UTILITY BILLING/PERMIT CLERK
JOB SUMMARY:
Maintains all water billing records and permit records, assists customers via the telephone, in person and in writing using tact and diplomacy. This is a non-supervisory position.
ESSENTIAL JOB FUNCTIONS:
- Opens new and closes utility billing accounts for customers.
- Provides accurate and timely billing posting, and account maintenance on water department computerized accounts receivable system.
- Provides accurate and efficient cash and check receipts for utility bills.
- Maintains accounts receivable system requiring basic computer knowledge, general and specialized clerical work.
- Prepares and maintains work orders, answer phone calls, and radio contact with the water department.
- Arranges permit inspections and re-inspections.
- Prepares and issues building, plumbing, mechanical and electrical permits.
- Processes and issues certificates of obligations.
- Performs clerical functions requiring discretion and specialized knowledge.
- Collects and records with written receipt monies received from various department activities.
- Maintains well readings and back-flow prevention records.
- Compiles and maintains statistical records.
- Prepares weekly, monthly, and annual departmental reports.
- Screens telephone calls and writes messages.
- Uses tact, diplomacy and a helpful attitude in all contacts with the public and other departments.
- Arranges indexes and maintains filing system.
QUALIFICATIONS:
- Graduation from high school or four years of equivalency.
- Two or more years of customer service experience.
- Cash handling experience preferred.
- Bi-lingual skills a plus.